This Rescheduling & Cancellation Policy applies to appointment-based services purchased or scheduled directly through IAmToiaWallace.com with Toia Wallace.
Individual services or separately executed agreements may contain different scheduling requirements. When specific written terms are provided for a particular service or engagement, those terms will control where they differ from this general policy.
1. General Rescheduling Policy
Unless a specific service states otherwise, a client may request to reschedule an appointment one (1) time by providing at least 48 hours' notice before the scheduled appointment.
Approved rescheduling requests are subject to available appointment times.
2. Less Than 48 Hours' Notice
Requests received less than 48 hours before an appointment are not guaranteed.
Because appointment time has been specifically reserved, a late rescheduling request may result in forfeiture of the appointment and payment.
Exceptions may be considered for genuine emergencies or exceptional circumstances at the discretion of Toia Wallace.
3. Client Cancellations
If you choose to cancel a purchased appointment-based service, the purchase remains subject to our No Refund Policy.
Cancellation does not automatically create a refund, account credit, replacement session, or entitlement to another service.
When eligible, clients are encouraged to use their permitted reschedule rather than canceling the session.
4. No-Shows
A client who fails to attend a scheduled appointment without providing appropriate prior notice will be considered a no-show.
A no-show may result in forfeiture of:
- The scheduled appointment
- The payment associated with that appointment
A replacement appointment is not guaranteed.
5. Late Arrivals
Clients should arrive on time and prepared.
If you arrive late, the session will generally still end at the originally scheduled time.
Additional time will not automatically be added because of a late arrival.
If a client arrives so late that the remaining appointment time is insufficient to reasonably provide the service, the appointment may be treated as a missed appointment.
6. Scheduling and Expiration
Where an appointment-based service has a specified scheduling or expiration period, the client is responsible for scheduling and completing the service within that period.
For the Strategy Intensive, the session must currently be scheduled and completed within 90 days of purchase, unless otherwise approved in writing.
Other services may have different usage periods disclosed at purchase.
Failure to schedule or complete a service within its applicable period may result in expiration and forfeiture of the payment.
7. Transfers
Unless expressly permitted, appointment-based services are reserved for the individual who purchased, applied for, or was approved for the service.
Appointments may not be transferred, resold, assigned, or gifted to another individual without prior written approval.
8. Preparation Requirements
Some services may require questionnaires, documents, links, information, or other preparation before the appointment.
Clients are responsible for completing required preparation within the requested timeframe.
Failure to complete preparation does not automatically entitle the client to:
- Additional session time
- A rescheduled appointment
- A replacement appointment
- A refund
9. Technology and Virtual Appointments
Clients participating in virtual appointments are responsible for having reasonable access to:
- A functioning device
- A reliable internet connection
- The applicable meeting platform
- A suitable environment for the session
If significant technical issues prevent a session from proceeding, the circumstances will be reviewed to determine an appropriate next step.
Technical issues outside our control do not automatically create a right to a refund.
10. Rescheduling by Toia Wallace
If Toia Wallace needs to reschedule an appointment, the client will be notified as soon as reasonably possible and offered an alternative available time.
A reschedule initiated by Toia Wallace does not count against the client's permitted reschedule.
11. Cancellation by Toia Wallace
If Toia Wallace is unable to provide a purchased appointment-based service, reasonable efforts will be made to provide an alternative appointment.
If the purchased service cannot reasonably be provided, an appropriate remedy will be offered consistent with the applicable agreement and applicable law.
12. Emergencies and Exceptional Circumstances
We understand that genuine emergencies and unexpected circumstances occur.
Requests for exceptions may be reviewed individually.
Approval of an exception is discretionary where permitted by law and does not permanently waive or modify this policy.
13. Speaking Engagements
Speaking engagements may involve event-specific cancellation, postponement, travel, payment, and rescheduling requirements.
Those requirements should be included in the applicable speaking agreement.
Where an executed speaking agreement differs from this general policy, the speaking agreement will control for that engagement.
14. Events, Workshops, and Programs
Events, workshops, group programs, or other scheduled offerings may have specific cancellation and rescheduling terms based on the nature of the offering.
Any different terms will be disclosed before purchase or registration.
15. Relationship to the No Refund Policy
Rescheduling and refunds are separate issues.
Approval to reschedule does not create a refund right.
Likewise, cancellation of an appointment does not automatically entitle the purchaser to a refund.
Refund eligibility is governed by the applicable No Refund Policy, service-specific terms, and applicable law.
16. Agreement
By purchasing or scheduling an appointment-based service governed by this policy, you acknowledge that you have had an opportunity to review this Rescheduling & Cancellation Policy.
Where electronic acknowledgment is required, acceptance may be recorded and associated with the applicable transaction.
17. Contact
Questions or rescheduling requests should be submitted through the contact method provided with your appointment confirmation or through IAmToiaWallace.com.
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